12 Months, Self Paced
Online, face to face or blended
This course is over a 12 month period and is self-paced and can vary depending on each individual enrolment. Delivery can be face-to-face, online or blended.
Students will need access to a computer, the internet and have basic computing skills. A Language Literacy and Numeracy Skills assessment may be required before enrolment can be confirmed.
Recognition of Prior Learning (RPL)
Work experience or formal qualifications you have may count towards your course. If you have previously undertaken study at a recognised institution or have some relevant work experience, you might gain credit towards specific units in a course which can potentially shorten the time you have to study. You can send your application for Credit Transfer or RPL during the enrolment process.
Success Resources International will gather evidence from a number of sources before a student is deemed as competent. Assessment processes may include some or all of the following:
- Case Studies
- Written and Oral Questions
- Recognition of Prior Learning
- Credit Transfer
- Written Assessments
|Unit Code||Unit Title|
|FNSINC401||Apply principles of professional practice to work in the financial services industry|
|Unit Code||Unit Title|
|FNSBNK406||Manage customer visits|
|FNSASIC301||Establish client relationship and analyse needs|
|BSBCUS402||Address customer needs|
|FNSASIC302||Develop, present and negotiate client solutions|
|BSBCMM401||Make a presentation|
|FNSCUS401||Participate in negotiations|
|FNSSAM401||Sell financial products and services|
|FNSSAM402||Implement a sales plan|
|BSBCUS401||Coordinate implementation of customer service strategies|
|BSBREL402||Build client relationships and business networks|
|FNSFMK505||Comply with Financial Services Regulation and Industry Codes of Practice|
|FNSCRD401||Assess Credit Applications|
* Please note: Elective units may vary per student’s enrolment
BLAST TRAINING PROGRAM
Take your career to the next level with B.L.A.S.T (Blended Learning and Support Program).
With over 150 short courses covering Induction, Sales, Service, Finance and Aftermarket, there is something for everyone. Whether you are just starting your career or looking to take the next step up, we have you covered.
To find out more enquire at firstname.lastname@example.org
What our clients say
“The content of the Customer Focus training that my staff undertook is unlike any other I have attended and is truly tailored as a working session so when completed, the take home knowledge and assimilation into your business is immediate! After approx six months of training, it is truly ingrained in our culture.”
Darryn Sunnex – Nissan Service Manager
We engaged Success Resources to improve staff effectiveness through:
– Development of individual communication skills
– Improved communication culture within the workplace
– Improved phone and communication techniques
They delivered a practical approach to improving workplace communication, team moral and inter-departmental relationships. By creating an awareness of the barriers created by poor communication and giving evidence of the benefits of, and process to, achieve an improved communication culture. Each participant finished with a tool kit of communication techniques they could use to overcome barriers in the workplace when dealing with internal and external customers
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